CAMPSIE CANDLES CO.
STORE POLICIES
At Campsie Candles Co. we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
We promise not to share your information.
We accept full returns for damaged or broken items.
We hope you come back again and again!
PRIVACY POLICY
Campsie Candles is a subsidiary of DataWax Ltd.
This privacy policy outlines how DataWax Ltd. collects, uses, and protects your personal information when you interact with our website or place an order with us.
1. Information We Collect
We collect personal information when you:
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Register for updates
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Submit forms on the website
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Place an order
This may include your name, email address, billing address, delivery address, phone number, and any other relevant contact or demographic information.
2. How We Use Your Information
We use your information solely for the following purposes:
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To process your orders and deliver products
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To respond to enquiries or feedback
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To provide updates about our website, services, and product offerings
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For internal analysis to improve our services
We do not sell or rent your personal information to third parties. Your data is handled with care and used only for its intended purpose.
3. Order Privacy (Buyer & Recipient)
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Billing details (including name, address, and phone number) are used for payment processing and may be shared with the gift recipient.
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Confirmation emails sent to recipients contain delivery information — no card payment details.
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Buyers receive a separate email confirming payment and including invoice details.
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Only the data necessary to complete an order is collected and used.
4. Legal Compliance
We may disclose personal information if required to comply with a legal obligation, court order, or lawful request from authorities.
5. Access & Amendments
You may request to update, correct, or delete your personal data at any time by contacting us and clearly stating your name, address, and email identifier.
6. Data Security
We restrict access to your personal information to employees and service providers who require it to perform their duties. We maintain physical, electronic, and procedural safeguards to protect your information.
7. Cookies
Cookies are small text files stored on your device to enhance your browsing experience. We use cookies for:
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Website analytics (e.g., visitor numbers, browser type)
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Storing preferences
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Improving usability and personalisation
Cookies used do not contain personal or identifiable information.
Third-Party Services
We may use third-party providers like Google Analytics to better understand website usage. These services adhere to strict privacy standards. Learn more at Google’s Privacy Policy.
Managing Cookies
You can manage or disable cookies via your browser settings. For guidance, check your browser’s Help section.
8. Policy Updates
This policy may be updated from time to time.
DELIVERY & RETURNS
DELIVERY PLEDGE
We always do our very best to deliver the items to you as quickly as possible. We do have to consider the safety of our staff and those of the shipping companies we use. Adverse weather conditions or holiday period's may delay an order.
However we promise to get your item out to you as quickly as we possibly can.
DISPATCH AND SHIPPING - UK
Products not stocked on the shelf are handmade to order and are generally sent in 3-5 days to Royal Mail and posted the following morning. Please allow 7 days from date of order to delivery.
STANDARD SHIPPING
Our standard shipping service is by Royal Mail second class. This is an untracked service which is estimated to take 2-3 working days.
Courier shipping for larger orders is by UPS (tracked service).
INTERNATIONAL SHIPPING
International shipping is available- for an accurate quotation please contact us at info.campsie.candles@gmail.com We always advise a tracked service as we cannot be liable for any missing items that are untracked.
SHIPPING - STOCK INFORMATION
All items on the website are handmade to order unless stated otherwise. In the unlikely event an item is unable to be made, staff will contact the customer to inform them of this and inform the customer of the timeline for us to fulfil the order, or offer a suitable alternative or to offer a refund.
FOR YOUR SECURITY
We may undertake additional security checks before shipping goods to you. This is to avoid fraud and is for your protection. We thank you for your understanding.
RETURNS
We wish you to be 100% satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 28 days of the purchase date for a full refund.
Any item can be returned to us for any reason provided it is returned unused and in its original packaging and with a copy of or the original invoice or order. We are unable to offer any refund without a valid copy of the original receipt or order.
We will process any refund using the same method of payment used for the original purchase.
RETURNING YOUR PURCHASE BY POST FOR REFUND OR EXCHANGE
1). If you require any advice before returning your item for exchange or refund please contact us and we will do our very best to assist you.
2). It is your responsibility to ensure that the item is returned to us safely, so we suggest using registered post. If the item is being returned for refund or exchange, it must be in a saleable condition in the original packaging.
3). Send your package, well secured, by a recorded delivery method to us:
Returns Department
Campsie Candles Co.
24 Moorfoot Way,
Bearsden
Glasgow
G61 4RL
These terms do not affect your statutory rights, and if you have any questions regarding returning an item please call us on "07848106258" or use the "contact us" link on the web site.
LEGAL INFORMATION
Campsie Candles Co.
Email: info.campsie.candles@gmail.com
a subsidiary of DataWax Ltd.
Location:
Datawax Unit 3
11 Simpson Court
Clydebank Business Park
Scotland UK, G81 2NR
Email: Sales@datawax.com
Tel. 0784 810 6258