CAMPSIE CANDLES CO.
STORE POLICIES
At Campsie Candles Co. we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
We promise not to share your information.
We accept full returns for damaged or broken items.
We hope you come back again and again!
PRIVACY POLICY
Campsie Candles Co. is a subsidiary of DataWax Ltd.
This privacy policy covers Datawax's treatment of personal information that is collected when you visit this website. Datawax collects personal information when you register for updates or submit forms on the website.
The information requested on registering with Datawax will be your name and email address. Additional information such as age and address may be requested, if necessary.
Datawax uses the information collected to keep you updated on website developments, to advertise new products and services, to fulfil your request for certain products and for customer feedback. Datawax will not sell or rent your personal information to anyone.
Datawax will respond to any Court Order or legitimate request by authorities for personal information, with which they must comply or in connection with any legal process.
You may request amendment or deletion of your details at any time by contacting us, clearly stating your name, address and email identifier.
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their job.
Datawax may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.
Cookies - What are cookies?
A cookie is a small text file placed on your computer by a website, which typically contains two pieces of information: the site's name and a unique ID. There are many uses for cookies, such as website authentication (logging into a website), website analytics (number of site visitors, browser types etc.), storing site preferences, saving items to a shopping cart or anything else that can be accomplished through storing text data.
How do we use them?
Datawax website uses cookies for a number of reasons. However, they do not contain any personal information about you and cannot be used to identify an individual.
Third party suppliers and cookies
We reserve the right to utilise third party suppliers/services to supplement our charitable services. We ensure that all third party suppliers meet strict security and privacy standards that are inline with our own policies. For example, we use Google Analytics to find out more about the ways in which people use our site, so that we can provide a better user experience. Learn more about Google's privacy policy.
If you do not want cookies
You can choose not to accept cookies. However, since cookies are maintained by your web browser, the method of enabling or disabling them will greatly depend on which browser you are using. You should be able to find instructions on how to do this in your browser's Help files.
More about cookies
You can learn more about cookies at Wikipedia (http://en.wikipedia.org/wiki/HTTP_cookie)
DELIVERY & RETURNS
DELIVERY PLEDGE
We always do our very best to deliver the items to you as quickly as possible. We do have to consider the safety of our staff and those of the shipping companies we use. Adverse weather conditions or holiday period's may delay an order.
However we promise to get your item out to you as quickly as we possibly can.
DISPATCH AND SHIPPING - UK
Products not stocked on the shelf are handmade to order and are generally sent in 3-5 days to Royal Mail and posted the following morning. Please allow 7 days from date of order to delivery.
STANDARD SHIPPING
Our standard shipping service is by Royal Mail second class. This is an untracked service which is estimated to take 2-3 working days.
Courier shipping for larger orders is by UPS (tracked service).
INTERNATIONAL SHIPPING
International shipping is available- for an accurate quotation please contact us at info.campsie.candles@gmail.com We always advise a tracked service as we cannot be liable for any missing items that are untracked.
SHIPPING - STOCK INFORMATION
All items on the website are handmade to order unless stated otherwise. In the unlikely event an item is unable to be made, staff will contact the customer to inform them of this and inform the customer of the timeline for us to fulfil the order, or offer a suitable alternative or to offer a refund.
FOR YOUR SECURITY
We may undertake additional security checks before shipping goods to you. This is to avoid fraud and is for your protection. We thank you for your understanding.
RETURNS
We wish you to be 100% satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 28 days of the purchase date for a full refund.
Any item can be returned to us for any reason provided it is returned unused and in its original packaging and with a copy of or the original invoice or order. We are unable to offer any refund without a valid copy of the original receipt or order.
We will process any refund using the same method of payment used for the original purchase.
RETURNING YOUR PURCHASE BY POST FOR REFUND OR EXCHANGE
1). If you require any advice before returning your item for exchange or refund please contact us and we will do our very best to assist you.
2). It is your responsibility to ensure that the item is returned to us safely, so we suggest using registered post. If the item is being returned for refund or exchange, it must be in a saleable condition in the original packaging.
3). Send your package, well secured, by a recorded delivery method to us:
Returns Department
Campsie Candles Co.
24 Moorfoot Way,
Bearsden
Glasgow
G61 4RL
These terms do not affect your statutory rights, and if you have any questions regarding returning an item please call us on "07848106258" or use the "contact us" link on the web site.
LEGAL INFORMATION
Campsie Candles Co.
Email: info.campsie.candles@gmail.com
a subsidiary of DataWax Ltd.
Location:
Datawax Unit 3
11 Simpson Court
Clydebank Business Park
Scotland UK, G81 2NR
Email: Sales@datawax.com
Tel. 0784 810 6258